IT Specialist G6 Helpdesk

Position Overview

Provided Multi-Level Help Desk Technical Support to the Utah Army National Guard, working independently with minimal supervision. Performed duties as a GS-11 for 21 months, serving as a technical expert on all supported automated systems throughout the state.

Primary Responsibilities

• Served as Mission Support Command (MSC) Cybersecurity Advisor
• Maintained UTARNG Cybersecurity posture and identified risks
• Enforced Information Assurance Systems Officers policies
• Facilitated IT Organizational Inspection Program compliance
• Developed and maintained customer service database
• Conducted site surveys for information systems

Technical Expertise

• Installed and maintained hardware devices across multiple networks
• Used sophisticated diagnostic equipment and software
• Performed system reimaging using SCCM
• Configured diverse interfaces and device drivers
• Troubleshot complex software and hardware conflicts
• Managed virus detection and removal

Key Contributions

• Performed trend analysis for improved communications methods
• Maintained security compliance for external network connections
• Provided comprehensive end-user support across all systems
• Enforced command standards for hardware/software configurations
• Supported desktop, laptop, and virtualized environments
• Created performance reports and future requirements analyses